Returns & Refunds Policy

Effective Date: April 2026

At DRESPLY, we want you to be fully satisfied with your purchase. This Returns & Refunds Policy outlines how returns, exchanges, and refunds are handled when our online store becomes active.

1. Returns

• You may return items within 14 days of receiving your order (once the store is live).

• Items must be:

  • Unworn, unused, and in original condition

  • With all original tags, packaging, and labels

• Personalized, custom, or sale items may not be eligible for return (this will be clearly stated on the product page).

2. How to Return an Item

• Contact us at [your email] to initiate a return.

• Include your order number, item details, and reason for return.

• We will provide instructions and a return address.

• Customers are responsible for the return shipping costs unless the item is defective or damaged.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days to the original payment method.

• Shipping costs are non-refundable, except in cases where we shipped the wrong item or the item is defective.

4. Exchanges

• Exchanges are possible if the requested item is available in stock.

• Contact us at [your email] with details of the item you want to exchange.

• We will provide instructions for returning the original item and sending the new item.

5. Damaged or Defective Items

• If you receive a damaged or defective item, contact us immediately at [your email] with:

  • Photos of the item

  • Order details

• We will provide a replacement or full refund at no extra cost.

6. Cancellations

• Orders can be canceled before they are shipped.

• Contact us as soon as possible at [your email] to request cancellation.

7. Contact Us

For any questions about returns, refunds, or exchanges, please contact us:

Email: info@dresply.com
Website: dresply.com

Returns & Refunds Policy

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